NOW HIRING: Guest Experience Manager | Luxury Lodge | KNP, Mpumalanga About the Opportunity Kendrick Recruitment is currently seeking an experienced and guest-focused Guest Experience Manager for a luxury lodge located in the Kruger National Park. This is an exceptional opportunity for a hospitality professional with a passion for delivering personalised service and creating unforgettable guest experiences in a world-class safari environment. Key Responsibilities • Deliver exceptional guest experiences throughout every stage of the guest journey • Welcome guests on arrival and ensure seamless check-in and departure processes • Manage guest requests, preferences and special occasions with professionalism and attention to detail • Maintain the highest standards of hospitality and personalised service • Coordinate closely with the front office, housekeeping, kitchen and guiding teams • Handle guest feedback promptly and effectively, ensuring complete guest satisfaction • Oversee daily guest activities and ensure smooth operational flow • Train and mentor guest-facing staff to uphold luxury service standards • Assist with lodge administration and reporting where required Key Requirements • Previous experience in a Guest • Experience, Front Office or Lodge Management role within a luxury lodge or five-star hospitality environment Exceptional guest relations and communication skills • Strong leadership and organisational abilities High attention to detail with a passion for service excellence • Ability to anticipate guest needs and create memorable experiences • Experience coordinating guest activities, special occasions and personalised itineraries • Strong administrative and computer skills • Ability to work well under pressure in a remote environment • Valid driver's licence advantageous Package • Salary: Negotiable, depending on experience Live-in position Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.