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Key Responsibilities:
Oversee the day-to-day management and overall operations of the branch
Liaise with shipping lines, clients, suppliers, and other service providers
Manage branch profitability and ensure accurate financial documentation is submitted to the accounts department
Process import and export files (air, sea and road) from receipt through to invoicing, delivery, costing and file closure
Monitor stack dates, ATA, containers and LCL shipments
Prepare and process SAD500 documentation for imports, exports and RIT
Process EUR1s, Shipping Instructions, Certificates, Hazardous Goods applications, and arrange fumigation and inspections
Handle shipments from estimating through to month-end file closure
Respond to client queries and correspondence efficiently
Build and maintain strong client and supplier relationships to support business growth
Lead, mentor, train and develop the branch team while managing performance, appraisals and disciplinary processes
Recruit, interview and cross-train employees to maintain a skilled and capable workforce
Provide operational support and backup across the office when required
Minimum Requirements:
Matric
Further shipping or logistics qualifications will be advantageous
Minimum 5 years' managerial experience in an operational or similar leadership role
Minimum 7 years' experience in import Bill of Entry tariffing and import / export procedures for sea and air freight, including groupage and FCL shipments, in a Client Controller role
Sound knowledge of SARS tariffing, Bill of Entry processing, and import / export regulations
Computer literate with strong Outlook and Excel skills (experience on ShipShape will be advantageous)
Ability to thrive in a fast-paced, deadline-driven environment
Strong leadership, organisational and time management skills
Excellent attention to detail and problem-solving ability
Strong verbal and written communication skills
Proactive with the ability to take initiative
Commercially and financially astute with a strong customer service focus
Able to work with urgency while maintaining accuracy