Key Responsibilities
Daily Operations & Guest Experience
- Direct front office,
housekeeping, maintenance, and food & beverage teams.
- Conduct daily walk-throughs of
public spaces, guest rooms, and back-of-house areas.
- Maintain 3-star brand standards
for cleanliness, service speed, and presentation.
- Respond to online reviews on
platforms like TripAdvisor and Booking.com.
- Resolve complex guest complaints
and issue compensation within approved budgets.
Financial Management & Revenue Optimization
- Formulate annual operating
budgets, capital expenditure plans, and monthly forecasts.
- Approve all purchase orders and
monitor labor expenditures to match occupancy.
- Analyze monthly profit and loss
statements to justify budget variances.
- Collaborate with Revenue
Management to set competitive daily room rates.
- Negotiate local contracts for
laundry, waste management, and food suppliers.
Human Resources & Team Leadership
- Recruit, interview, and onboard
all department heads and supervisors.
- Standardize service training
across departments to reduce onboarding time.
- Conduct annual appraisals and
implement corrective action plans when necessary.
- Verify department schedules to
minimize overtime while maintaining service levels.
- Foster a positive work
environment to reduce high hospitality turnover rates.
Facility Maintenance & Asset Protection
- Implement schedules for guest
rooms, HVAC systems.
- Supervise renovations, equipment
replacements, and contractor work on-site.
- Audit emergency protocols, fire
alarms, and security camera systems regularly.
Compliance & Administration
- · Ensure strict adherence to labour
laws, EPA regulations, etc.
- Deliver weekly operational
summaries and monthly financial updates to ownership.
Location: Central Region
