DUTIES & RESPONSIBILITIES

• Responsible for the reception counter
• Makes reservations, arranges registration of guests and allocates rooms to them
• Presents bills to guests and collects payments
• Performs related clerical , administrative and related assign duties
• Performing check-ins and check-outs according to the hotel’s standard and procedures
• To be responsible and accountable for the cash float of his/ her till
• Exchange foreign currencies (cash/ cheques) for guests only amd perfoms any other cash/ cheque/ credit card transactions such as paid outs, petty cash
• Welcoming guest, visitors according to hotel’s standard and procedures
• Doing the appropriate follow up (either in person or by phone) to any guests needs, queries, suggestions, comments and dissatisfactions
• Going the extra miles in giving satisfaction to the least requirements of any VIPm guest or visitor
• Send, collect and dispatch faxes/messages for guests and to internal departments
• To assist guest with any stamp, post cards or post office requirements
•  Arrange on request for guest transportation.
• Deadling with guests as regards flight delays, request for a room change and extension of stay
• Do the correct handing over, till and so on, during the change of shift