Key Responsibilities
Guest Relations

• Welcome guests and conduct seamless check-ins and departures.
• Ensure every guest receives a warm, professional and personalised arrival experience.
• Host guests throughout their stay and assist with any requests.
• Coordinate special occasions, honeymoon arrangements and guest preferences.

Front Office Operations

• Manage daily reception operations.
• Prepare guest registration documents and indemnities.
• Process guest payments and check-outs accurately.
• Coordinate room allocations and guest movements.
• Liaise with Reservations regarding arrivals, departures and special requests.

Administration

• Prepare daily reports and operational documentation.
• Maintain accurate guest records.
• Assist with general lodge administration.
• Ensure filing systems remain organised and up to date.
• Assist management with operational administration as required.

Gate & Transfer Administration

• Prepare and manage daily gate manifests.
• Coordinate guest arrivals and departures with transfer companies and charter operators.
• Ensure gate documentation is accurate and submitted timeously.
• Communicate effectively with security personnel and reserve gates.

Curio Shop Management

• Maintain accurate stock control of the curio shop.
• Process sales and reconcile daily takings.
• Monitor stock levels and assist with ordering.
• Ensure the shop remains well presented and fully stocked.

Operational Support

• Work closely with Housekeeping, Guides, Kitchen and Service departments.
• Assist with guest hosting during meal services where required.
• Support the management team with day-to-day lodge operations.
• Contribute to maintaining the high standards expected of a luxury safari lodge

Requirements

• Previous experience in luxury hospitality, safari lodges or boutique hotels.
• Excellent communication and interpersonal skills.
• A warm, confident and professional personality.
• Strong organisational and administrative abilities.
• Excellent attention to detail.
• Computer literacy with proficiency in Microsoft Office (experience with hospitality management systems is advantageous). Knowledge of Benson operating system benificial
• Ability to multitask and remain calm under pressure.
• A genuine passion for guest service and hospitality.
• Valid driver's licence.