Minimum Qualifications

• Grade 12 (Matric) or equivalent.
• Certificate or Diploma in Hospitality Management, Tourism, or a related field is advantageous.
• Training in customer service or front office operations is beneficial.

• Minimum of 1–2 years' experience in a Front Office, Reception, or Guest Services role within a hotel, lodge, resort, or hospitality environment.
• Experience using a Property Management System (PMS) such as Opera, Protel, or similar is advantageous.
• Experience handling reservations and guest enquiries is preferred.

• Front office procedures and hotel operations.
• Guest service principles and hospitality standards.
• Reservation and booking processes.
• Cash handling and payment processing.
• Telephone etiquette and professional communication.
• Basic administrative and office procedures.
• Health, safety, and security procedures.

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Professional telephone etiquette.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Ability to multitask and work efficiently under pressure.
• Problem-solving and conflict resolution skills.
• Computer literacy, including Microsoft Office and Property Management Systems (PMS).
• Ability to work effectively both independently and as part of a team.

• Friendly, welcoming, and professional.
• Positive attitude with a passion for hospitality.
• Well-presented and groomed.
• Reliable, honest, and trustworthy.
• Patient, calm, and courteous under pressure.
• Flexible and adaptable to changing operational needs.
• Guest-focused with a commitment to delivering exceptional service.
• Strong work ethic and willingness to learn.

• Willingness to work shifts, weekends, evenings, and public holidays.
• Ability to stand for extended periods.
• Excellent spoken and written English; additional languages are advantageous.
• Valid driver's licence is beneficial but not essential.
• No criminal record.
• Eligible to work in the country of employment.