Front Desk Officer / Customer Service Representative

Key Responsibilities:

• Welcome and assist patients, visitors, and stakeholders professionally.
• Respond to enquiries via phone, email, and in person. Schedule and coordinate appointments.
• Maintain accurate patient records and documentation. Provide administrative support and manage front desk operations.
• Liaise with internal teams to ensure seamless service delivery.
• Handle enquiries with professionalism while maintaining patient confidentiality.

Requirements:

• Bachelor's Degree or HND in Business Administration, Mass Communication, Public Administration, Health Information Management, Social Sciences, or a related field.
• Minimum of 2 years experience in customer service, front desk, reception, or administrative roles.
• Healthcare experience is an added advantage.
• Excellent communication, interpersonal, and organisational skills.
• Proficiency in Microsoft Office Suite.
• Professional, empathetic, detail-oriented, and able to work effectively in a fast-paced environment.