Required Qualifications

• Grade 12 / Matric
• Diploma or Degree in Hospitality Management, Tourism, or related field preferred
• Formal hotel school qualification advantageous
• Valid driver’s license beneficial

• Minimum 2–5 years’ experience in reservations or front office within a 4-star or 5-star lodge/hotel environment
• Previous luxury game lodge experience highly advantageous
• Experience working with international guests and travel agents
• Knowledge of safari lodge operations preferred
• Fluent in French

• Proficiency in PMS systems such as:
  • Protel
  • Opera
  • PANStrat
  • Odyssey
• Strong Microsoft Office skills (Word, Excel, Outlook)
• Knowledge of OTA platforms and online booking systems advantageous

• Excellent verbal and written English and French communication skills
• Strong telephone etiquette and customer service ability
• High attention to detail and accuracy
• Excellent organizational and multitasking skills
• Professional appearance and presentation
• Ability to work under pressure in a fast-paced environment
• Sales and upselling ability
• Strong problem-solving and conflict-resolution skills
• Team player with the ability to work independently
• Passion for luxury hospitality and guest satisfaction