Experience Officer

Locations: Gwagalada & Mararaba Terminal - Abuja FCT

Job Description

• Sell bus tickets at GIGM terminals to walk-in guest
• Make and/or change travel reservations for walk-in guests using the online booking system
• Create and maintain guest reservation records
• Resolve service problems by clarifying the guest complaint via phone, email, and in person
• Forward booking/travelling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare, & payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check-in
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers.

Qualifications

• Interested candidates should possess a Bachelor`s Degree with 1 - 3 years experience.