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Our client is a growing education management organization that operates a nationwide network of childcare centers and schools. The company focuses on delivering high-quality early childhood and K-12 educational experiences while supporting school operations, enrollment growth, and family engagement across its locations. Through centralized enrollment, admissions, and operational support, they help schools attract, enroll, and retain students while maintaining a strong focus on educational excellence and community impact.

Responsibilities:

1.Daily Operations:

• Answer inbound calls from prospective families.
• Contact leads generated through:
• Phone inquiries
• Website forms
• Online chat submissions
• Schedule campus tours.
• Enter and update lead information in Salesforce.
• Follow established contact strategies for lead nurturing.
• Conduct outbound follow-ups with unconverted leads.
• Accurately communicate school-specific information.
• Maintain detailed CRM records.

2.Relationship Management

• Build strong relationships with approximately 70 campus directors.
• Coordinate tour scheduling with campus leadership.
• Balance enrollment goals with operational needs at each location.
• Exercise good judgment when unique situations arise.

3.Performance Responsibilities

• Meet lead-to-tour conversion goals.
• Follow approved scripts and communication templates.
• Maintain quality interactions while achieving KPIs.
• Support a positive experience for prospective families.