Job Summary

• We are seeking a highly skilled and proactive End User Device & IT Asset Management Engineer to join our IT team. 
• This role is responsible for designing, implementing, and maintaining hardware, software, and configuration standards for end-user devices across the organization.
• The engineer will manage laptops, desktops, mobile devices, and peripherals across Windows and macOS environments, ensuring security, compliance, and an optimal end-user experience in a modern hybrid work environment.

Key Responsibilities

Device Lifecycle & Asset Management:

• Manage the provisioning, configuration, deployment, and decommissioning of end-user IT devices.
• Develop and maintain standardized images and deployment workflows for Windows and macOS systems.
• Maintain accurate IT asset records and inventory tracking.
• Manage end-of-life processes, including device retirement and buyback programs.
• Track and manage IT assets using Microsoft Excel and inventory tools.

Endpoint Management:

• Administer endpoint management platforms including Microsoft Intune and SCCM.
• Automate device enrolment, software deployment, patching, and compliance policies.
• Establish and enforce endpoint security baselines such as BitLocker encryption, antivirus, and device lock policies.

 Security & Compliance:

• Collaborate with the security team to enforce endpoint security controls including disk encryption BitLocker, FileVault, antivirus, EDR, and MFA.
• Support compliance initiatives aligned with ISO 27001, SOC 2, and GDPR standards.
• Monitor, investigate, and respond to endpoint-related security incidents and vulnerabilities.

User Support & Experience:

• Serve as an escalation point for complex device-related incidents and service requests.
• Proactively monitor device performance and address issues to ensure a seamless user experience.

 Software & Licensing:

• Manage licenses for core productivity tools, including Microsoft 365.
• Ensure software usage complies with licensing and organizational policies.

 Project & Continuous Improvement:

• Lead or contribute to IT projects such as device refresh initiatives, onboarding automation, and remote work enablement.
• Evaluate and recommend tools and technologies to improve endpoint management, security, and productivity.

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or equivalent practical experience.
• Minimum of 2 years’ experience in end-user device engineering, endpoint management, or a related IT role.
• Strong proficiency with Microsoft Intune and IT asset tracking using Microsoft Excel.
• Strong knowledge of Windows 10/11 and basic administration of macOS.
• Familiarity with enterprise security standards and best practices.
• Excellent troubleshooting, communication, and documentation skills.