This is a senior operational role for someone who can run the floor across all departments during their shift, from front office to F&B to guiding coordination, while keeping guest experience firmly at five-star standard in a remote bush environment.
Core Criteria:
- Previous experience in a similar Duty Management or senior lodge operations role
- Working knowledge of Opera PMS essential
- Strong administrative and reporting skills
- Solid understanding of five-star lodge service standards
- Calm, solutions-driven approach, especially under pressure
- Strong leadership and staff supervision ability
- Excellent verbal and written communication skills
- Comfortable acting as first responder in guest emergencies (medical, wildlife, fire, or security related)
- Able to work flexible hours including weekends and public holidays in a remote setting
Core Responsibilities:
- Act as senior operational representative on duty, overseeing Front Office, Housekeeping, F&B, Guiding, and Maintenance
- Manage the full guest journey and handle feedback, complaints, and special requests with discretion
- Conduct shift handovers, daily briefings, and monitor service delivery against SOPs
- Coordinate with the guiding team to align guest movements and safari activities
- Supervise staff on duty, addressing conduct, appearance, and minor disciplinary matters
- Support training and mentoring of junior team members
- Ensure adherence to health, safety, and wildlife safety protocols, and manage incident reporting
- Complete daily operational reports, handover notes, and monitor room status and arrivals/departures
- Assist with stock control, cost awareness, and basic cash handling
- Liaise with Reservations and Head Office on guest movements and special requirements
Package:
- Salary: R20,000 to R25,000, dependent on experience
- Live-in position
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