Job Purpose:
Oversee the entire distribution lifecycle, maintain high customer satisfaction, ensuring timely deliveries while optimizing costs and maintaining compliance with industry standards. This role is also responsible for managing sales administration activities.
Key Roles and Responsibilities:
Oversee the daily operations of the distribution function, including loading, unloading, and delivering goods, ensuring efficiency and productivity.
Manage sales administration activities.
Develop and implement operational policies and procedures to improve distribution and sales administration processes.
Coordinate with other departments to ensure timely order taking and delivery of goods.
Manage distribution, fleet, and sales administration budgets.
Ensure distribution, sales administration, and business analysis operations are compliant with safety and security standards.
Implement and enforce safety policies and procedures to prevent accidents and injuries.
Identify opportunities for improving distribution and sales administration processes and workflows.
Implement continuous improvement initiatives to enhance efficiency and reduce costs.
Ensure that distribution unit equipment and facilities are properly maintained and in good working condition.
Manage vehicle repairs and maintenance activities.
Monitor key performance indicators (KPIs) related to distribution operations, such as on time in full (OTIF) delivery, Order cycle time, and transportation cost per unit.
Prepare and present regular reports on distribution and sales administration performance and initiatives.
Address and resolve any issues related to distribution and sales administration operations.
Team Management:
Recruit, train, and manage distribution unit staff, ensuring they have the necessary skills and knowledge.
Provide leadership and development opportunities to distribution unit staff to enhance their performance.
Manage employee’s performance and coordinate performance appraisal.
Procedures:
Abide by all safety procedures related to personnel, machinery, equipment, and storage conditions.
Abide by all procedures related to quality, hygiene, and food safety.
Keeping records and documentations in compliance with the standards.
Ensure the Quality and Food Safety Policy to ensure the ISO standard implementation in the company.
Performs other related tasks as assigned by the immediate supervisor.
