Purpose   

• Provide technical support for end-user computing services by installing, maintaining, and troubleshooting desktop hardware, software, and peripheral devices. 
• Resolve incidents and service requests promptly to minimize downtime, maximize user productivity, and deliver Excellent Customer Service. 

The Job  

• Resolve IT incidents and service requests promptly to minimize downtime and ensure the availability of end-user IT services. 
• Install, configure, deploy, and maintain desktop hardware, software, operating systems, and peripheral devices in line with IT standards. 
• Diagnose and resolve hardware, software, network, and operating system issues, providing advanced technical and desk-side support where required. 
• Perform preventive maintenance, including system upgrades, software releases, security patches, and hotfix deployments to maintain endpoint reliability. 
• Ensure all support activities comply with agreed Service Level Agreements SLAs, IT policies, and operational procedures while maintaining accurate technical documentation. 
• Collaborate with IT teams, vendors, and business stakeholders to drive service improvements, implement technology enhancements, and deliver a high level of customer satisfaction. 

Qualification 

• OND or equivalent in Computer Science/Engineering or any related discipline 
• Microsoft certification is a requirement.
• IITL Foundation training and/or certification is an advantage.

Experience:  

• Minimum one year relevant experience, preferably in a medium sized manufacturing organization. 

The Person Must: 

• Excellent communication, customer service, and interpersonal skills. 
• Strong knowledge of Windows desktop operating systems and Microsoft 365. 
• Good analytical, troubleshooting, and problem-solving skills. 
• Ability to prioritize tasks and work effectively in a fast-paced environment. 
• Knowledge of ITIL service management principles is an added advantage.