Customer Service Representative

Job Summary

• We are seeking a smart, customer-focused, and proactive Customer Service Representative to join their growing team.
• The ideal candidate will be responsible for providing excellent customer support, responding to enquiries, resolving complaints, and ensuring a seamless customer experience.

Key Responsibilities

• Respond to customer enquiries via phone calls, emails, social media, and walk-in visits.
• Provide accurate information about the company's products and services.
• Resolve customer complaints promptly and professionally.
• Process customer requests and maintain accurate customer records.
• Follow up on customer enquiries to ensure complete satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a positive and professional relationship with customers at all times.
• Work collaboratively with other departments to ensure excellent service delivery.

Requirements

• Bachelor's Degree or HND in any discipline.
• Minimum of 2 years' experience in Customer Service, or a similar role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong customer relationship management skills.
• Target-driven with the ability to achieve sales objectives.
• Good computer proficiency, including Microsoft Office applications.
• Must reside in or around Ikeja, Ogba, Maryland, Oregun, Ojodu, Alausa, Magodo, Agege, or nearby locations.