Customer Service Agent

Join our remote customer service team on a permanent basis and help support a top international sportswear brand.

This is a fully remote position, so a reliable high-speed internet connection is essential. All necessary equipment will be provided to ensure you can perform your duties effectively from home.

Working hours will vary to meet the needs of the business. Flexibility is essential, and weekend availability is required.

Experience:

1+ years of experience in a customer service role.

Proven ability to handle customer inquiries via phone, email and chat.

Familiarity with CRM systems or customer support platforms.

Experience working in fast-paced, multi-channel environments is a plus.

Experience supporting e-commerce or retail campaigns is a bonus.

Skills & Competencies:

Exceptional written and verbal communication skills in English.

Strong analytical, problem-solving, and decision-making capabilities.

Quick to understand and effectively address customer needs.

Consistently professional, empathetic, and patient in all interactions.

Highly adaptable and open to feedback, with a focus on continuous improvement.

Excellent time management and organizational skills comfortable working independently in a remote environment.

Positive, proactive, and collaborative team player with strong interpersonal skills.

Personal Attributes:

Warm, approachable, and genuinely committed to delivering excellent customer service.

Composed under pressure, with the ability to manage challenging situations with professionalism.

Dependable and punctual, demonstrating a strong sense of responsibility and accountability.

Key Requirements:

1+ years of customer service experience, ideally in a fast-paced or dynamic environment.

Comfortable handling customer communication via phone, email and chat.

Strong English communication skills, both written and verbal.

Quick thinker with solid problem-solving abilities.

Reliable, self-motivated, and able to work independently in a remote setting.

Open to feedback and dedicated to ongoing learning and improvement.

If you meet the above criteria and are excited about this opportunity, we encourage you to apply today. Please email your CV to Apply Now