Customer Relations Representative

We are looking for a dynamic and customer-focused Customer Relations Representative to serve as the first point of contact for our clients, visitors, and business partners. The successful candidate will play a key role in delivering an excellent customer experience by providing professional reception, administrative, and customer service support while ensuring the smooth day-to-day operation of the front office.

Key Responsibilities

• Welcome clients, visitors, and stakeholders in a professional, courteous, and friendly manner.
• Answer and direct incoming telephone calls promptly and professionally.
• Maintain the visitors' register and ensure that all visitor procedures and security protocols are adhered to.
• Handle customer queries and assistance requests efficiently and in line with established service standards.
• Receive, sort, and distribute incoming mail, courier deliveries, and other correspondence.
• Provide general administrative support as required.
• Maintain a professional reception area and contribute to a positive customer experience.

Job Requirements

• Minimum Higher School Certificate (HSC) or equivalent qualification.
• At least two (2) years of relevant experience in a customer service, reception, or administrative role.
• Proficient in Microsoft Office applications.
• Ability to work in a fast-paced environment and effectively manage multiple tasks simultaneously.
• Excellent written and verbal communication skills in both English and French.
• Strong interpersonal, customer service, and administrative skills.
• Passionate about delivering exceptional customer service.
• Well-organised, proactive, and able to meet deadlines consistently.
• Professional appearance and positive attitude.