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Reporting to the Front Office Manager, the successful applicant be responsible to: 1) Welcome, greet, answer and handle queries of all Guests in a professional manner.
Administration Support• Prints and sends guest folios to the rooms on the eve of departure.• Prints arrival/departure lists and other reports as per requirements.Internal/External Communication• Communicates with Housekeeping, F&B and other departments regarding guest requirements and requests.Billing Procedures• Checks, controls and updates guest accounts by charging and r
MAIN DUTIES & RESPONSIBILITIESReview arrival lists to welcome guests.To ensure and maintain the lobby, the welcome corner clean, the jars for the welcome ice tea, other beverages, cookies and sweets are systematically replenished and are welcoming.Attend to special guests (e.g. VIPs) and answer their inquiries.Reply to emails.Help prepare welcome folders with collateral (e.g. meal plan, kids p
Offer guests a friendly and efficient service at all times and operates the telephone system as per standards Handle all incoming, outgoing calls Prepare pre arrival formalities Handling of visitors Follow-up on all Guests requests and complaints and provide feedback Assist Guest in dealing with foreign currencies Ensure proper delivery of all me
