Client Liaison Officer - Namibia

We are looking for a Client Liaison Officer.
The Client Liaison Officer will be responsible for building and maintaining strong relationships with members and corporate payroll teams through regular on-site engagement. The role focuses on facilitating effective resolution of payroll and medical aid queries, while delivering a high level of personalised service, particularly to executive and VIP members.
Duties and Responsibilities
The incumbent will be responsible for relationship management, query resolution, and service delivery excellence, including:

• Building and maintaining relationships with corporate payroll managers and staff
• Ensuring high levels of service excellence and member satisfaction
• Facilitating the resolution of payroll and medical aid-related queries
• Tailoring services based on identified client needs and requirements
• Conducting on-site client and member visits (weekly, monthly, or quarterly depending on group size and client requirements)
• Providing on-site support through one-on-one engagements
• Delivering training and education sessions at key corporate client sites
• Conducting year-end renewal presentations and information sessions
• Coordinating and supporting Wellness/Health Days
• Maintaining accurate weekly and monthly records of client interactions and reporting
• Identifying critical issues and initiating corrective action where required
• Maintaining up-to-date product and industry knowledge
• Assisting with product design and development initiatives
• Supporting the development of marketing material

Required profile for job ad : Client Liaison Officer - Namibia

Minimum Qualifications and Experience Required

• Grade 12 (Matric)
• Minimum of 3 years’ experience in a client retention, client services, or relationship management role
• Experience within the medical aid/healthcare funding industry is essential
• A qualification in Sales and Marketing, Customer Service, or a related field will be advantageous
• Presentation or facilitation training will be an added advantage

Work Requirements

• The position will be in Namibia

Computer Literacy
Proficiency with the following programmes is required:

• MS Word.
• MS Excel.
• MS Outlook / e-mail.
• MS Explorer / Internet.

Remuneration

• A competitive salary will be negotiated, consistent with experience and the role and responsibilities of the position.

The Employment Equity approach of Universal Healthcare broadly aims to:

• Foster diversity in the workplace;
• Promote equal opportunity and fair treatment in employment through the elimination of all forms of unfair discrimination.