Key Responsibilities

• Respond to customer queries via phone, email, and support platforms in a professional and timely manner
• Accurately capture and update customer information on internal systems
• Resolve customer complaints efficiently while maintaining high levels of customer satisfaction
• Collaborate with internal teams to resolve escalated or complex queries
• Maintain a strong understanding of company products, services, and processes
• Adhere to company policies, procedures, and shift schedules

Minimum Requirements

• Previous experience in a customer care / call centre environment advantageous
• Excellent verbal and written communication skills
• Strong computer literacy and system navigation skills
• Experience with customer support platforms advantageous:
  • Freshdesk (preferred)
  • Zendesk
  • Zoho Desk
  • Help Scout
  • Intercom
• Basic mathematical skills
• Ability and willingness to work shifts
• Professional and client-centric approach

Competencies

• Strong interpersonal and communication skills
• Problem-solving ability with a customer-first mindset
• High attention to detail and accuracy
• Ability to work under pressure in a fast-paced environment
• Strong organisational and time management skills
• Team player with a proactive attitude