Client Activation Manager

Job Purpose:

Drive the successful delivery of enabling bank solutions and clients on the single sign-on capability to translate technical enablement into measurable client adoption and business value.  Achieve customer-focused, data-driven outcomes, delivered efficiently to achieve strategic objectives.

Accountability & Objectives:

• Elicit & Translate Requirements: Gather, analyze, and convert business needs into actionable deliverables
• Collaborate with Delivery Teams: Work closely with CIB Digital, channel owners, country teams and value chain stakeholders to ensure effective, timely delivery
• Ensure Value Realization: Validate that delivered solutions meet business objectives and deliver measurable outcomes

Key responsibilities:

• Stakeholder Management: Engage with country stakeholders, CIB Digital, users, and technical teams to analyse and drive adoption, gauge feedback and requirements, manage expectations, and ensure alignment across all parties.

• Value Maximization: Continuously assess adoption rates and outcomes to meet business objectives and provide customer value.

• Data-Driven Decision Making: Use metrics, user feedback, and analytics to guide product decisions, improvements, and future enhancements.

• Quality Assurance & Acceptance: Define eligibility criteria for enabling clients and solutions and ensure data quality between countries and client activation on bank systems. Facil

• Change Management & Communication: Support adoption of new solutions by clearly communicating changes, impacts, and benefits to stakeholders and end users

Measurements

• Business Value Delivery: Achievement of OKRs, ROI, and measurable impact of SSO capability

Customer Impact: User adoption, engagement, and satisfaction

• Delivery Efficiency: On-time delivery and accuracy of client activation
• Stakeholder Alignment: Stakeholder satisfaction, clear communication, and reduced misalignment