Cashier/ Receptionist

Join Pharo Health — Building the Future of Specialized Healthcare in Africa

Pharo Health Ethiopia, a portfolio company of Pharo Ventures, is redefining the future of premium healthcare delivery in the Horn of Africa.

We are establishing a state-of-the-art specialty and diagnostic center in Addis Ababa designed to deliver world-class, patient-centered care through advanced medical technology, exceptional clinical talent, and seamless multidisciplinary collaboration.

As an early member of our specialist team, you will have the rare opportunity to help shape a modern healthcare institution from the ground up — one built on clinical excellence, innovation, compassion, and impact.

🌍 Our vision extends beyond a single facility. We aim to build a leading healthcare network that expands access to high-quality specialist care across Ethiopia and the wider region.

About the Role

We are seeking a trustworthy, customer-focused, and detail-oriented Cashier/Receptionist to join our growing team.

This role offers the opportunity to be the first point of contact for our patients while ensuring a smooth and professional front-desk experience. The successful candidate will manage patient registration, appointments, financial transactions, billing support, and cash handling with accuracy, professionalism, and exceptional customer service.

We are looking for a welcoming, organized, and dependable professional who demonstrates excellent communication skills, integrity, and a commitment to delivering outstanding patient experiences.

✨ If you are passionate about providing exceptional service and want to be part of one of the region's most ambitious healthcare organizations, we would love to hear from you.

Duties & Responsibilities

1. Customer Service and Communication

• Welcome and direct patients, visitors, and partners in a professional, respectful, and service-oriented manner.

• Maintain an orderly, presentable, and service-ready reception area that reflects organizational standards.

• Provide clear directions, basic service information, and guidance on registration and appointment processes.

• Support positive first impressions by responding to visitors promptly and managing patient arrival flow efficiently.

• Provide courteous, respectful, and efficient service to patients and clients always.

• Respond to basic billing and payment inquiries clearly and professionally and refer complex issues to the appropriate department.

• Coordinate with finance, laboratory, radiology, pharmacy, and other service units to support smooth patient flow and accurate charging.

2. Appointments and Registration Support

• Schedule, confirm, reschedule, and cancel appointments in line with provider availability and service capacity.

• Support patient registration and ensure demographic, administrative, and referral information is complete and accurate.

• Coordinate with departments to support timely patient movement, reduce delays, and maintain smooth service access.

• Verify appointment details, arrival times, and basic service requirements to help prepare patients appropriately.

3. Payment Processing and Cash Handling

• Receive and process payments from patients, clients, and other payers accurately and promptly using approved systems and procedures.

• Issue receipts for all transactions and ensure payments are recorded correctly against the relevant service or account.

• Handle cash, bank transfers, card payments, and other approved payment methods in line with financial control procedures.

• Maintain accuracy in cash counts, balance cash drawers, and identify and report discrepancies immediately.

4. Billing Support and Record Management

• Verify billing information, service charges, and payment details before processing transactions.

• Maintain complete and accurate daily transaction records, reports, and supporting documents.

• Support reconciliation of daily collections and submit reports, cash summaries, and deposits according to internal timelines.

• Assist with approved refunds, reversals, and adjustments in accordance with organizational procedures.

5. Compliance, Security and Professional Conduct

• Safeguard cash, receipts, financial documents, and related systems in accordance with internal controls and confidentiality requirements.

• Always maintain confidentiality of patient and organizational information.

• Escalate service concerns, complaints, documentation issues, or urgent operational matters appropriately.

• Comply with financial procedures, audit requirements, and reporting standards applicable to the role.

• Maintain professionalism, punctuality, honesty, and accountability in all transactions and interactions.
   

N.B; Additional duties may be assigned based on service needs, shift coverage, and operational requirements.