ROLE & RESPONSIBILITIES:

• Identify and analyze business pain points and opportunities for efficiency and value realization
• Design and implement process improvements and enabling solutions that support strategic initiatives
• Collaborate with functional leaders to define requirements, success criteria, and measurable outcomes
• Manage cross-functional projects from ideation through delivery, including scope control, timelines, and risk management
• Build and maintain a business case library, benefit realization plans, and ongoing reporting to senior
• stakeholders
• Facilitate workshops, requirements elicitation, and solution design sessions
• Develop training materials and execution plans to drive adoption of new processes or tools
• Monitor and report on key performance indicators; adjust approaches based on data insights
• Ensure alignment with compliance, security, and governance policies
• Act as a bridge between business needs and IT/Operations capabilities, translating requirements into actionable backlog items
• Mentor and guide junior team members; share knowledge and best practices
• Support change management activities, including communication planning and stakeholder engagement

• Bachelor’s degree in Business Administration, Operations, Engineering, or a related field; Master’s degree
• preferred
• Minimum 5 years of experience in business enablement, operations, or process optimization
• Proven track record delivering process improvements and enabling change in a complex environment
• Experience working with cross-functional teams and managing stakeholders at multiple levels
• Demonstrated ability to analyze data, synthesize insights, and present clear recommendations
• Experience with project management methodologies and delivering projects on time
• Familiarity with governance and compliance standards applicable 
• Strong problem-solving, communication, and facilitation skills
• Ability to work independently and escalate when needed