Position Closed: Barman

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1. Purpose of the Role
To mix and serve alcoholic and non-alcoholic beverages to customers.

2. Key Responsibilities
2.1. Stock Control

Organise glasses, utensils, and bar equipment neatly.
Maintain bar displays.
Record levels and quantities of stock at the end of each shift.
Conduct the weekly stocktakes.
Balance stock levels with daily sales; investigate and report shortfalls.
Ensure stock levels for all beverages, glassware, and related supplies, are maintained and place orders for replenishment stock as required.
Safeguard the stock on hand.

2.2. Payment Transaction Recording and Cash Register Management

2.3. Bartending

2.4. Health and Safety Compliance

Within the area of responsibility, ensure the bar and its operations comply with all relevant health, safety and environmental requirements.
Ensure that hygiene standards are maintained in accordance with SOP’s.
Ensure that housekeeping is done properly (i.e. within area of responsibility that the working surfaces and utensils are properly washed and sanitised and rubbish is removed).

2.5. Customer Service

Take beverage orders from serving staff or directly from patrons.
Deal with beverage or bar related customer queries.
Limit problems and liability related to customers by taking necessary actions, particularly with intoxicated customers who behave irresponsibly.

2.6. Effective Teamwork and Self-Management

Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
Manage colleagues’ expectations and communicate appropriately.
Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

KNOWLEDGE/COMPETENCE
What skills, knowledge,and/or attributes are necessary to perform the role?
1. Knowledge

2. Skills

3. Attributes

QUALIFICATION AND EXPERIENCE