Assistant Supervisor – Front Office

Job description

Key Responsibilities:

• Assist in the day-to-day supervision of lodge operations.
• Ensure high standards of customer service are maintained.
• Supervise staff and support departmental coordination.
• Handle guest concerns professionally and promptly.
• Prepare operational reports and maintain accurate records.
• Ensure compliance with company policies and procedures.

Minimum Requirements:

• Diploma or Certificate in Hospitality Management, Hotel Management, Business Administration, or a related field.
• At least two (2) years’ experience in a supervisory role within the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Good computer literacy.
• Ability to work under pressure and on shifts.