Minimum Requirements

• Diploma or Degree in Hospitality or Hotel Management
• 3–5 years' Front Office experience within a 4 or 5-star hotel environment
• Minimum 1–2 years' experience in a Front Office supervisory or leadership role
• Strong knowledge of Front Desk, Concierge, Guest Services, Reservations and Night Audit operations
• Proficiency in Opera PMS, Microsoft Office and hotel systems
• Excellent communication, leadership and guest relations skills
• Ability to work shifts, weekends and public holidays
• Immaculate presentation and a passion for luxury hospitality

• Support and oversee the daily operations of Reception, Concierge, Guest Services and Switchboard
• Ensure smooth and efficient check-in and check-out procedures
• Coordinate with Housekeeping and Reservations regarding room allocations and guest preferences
• Provide hands-on support to the team during busy operational periods
• Act as the Front Office Manager in their absence

• Deliver exceptional guest service and personalised experiences
• Manage VIP arrivals and special guest requests
• Resolve guest concerns and service recovery situations professionally
• Ensure every guest interaction aligns with 5-star service standards

• Supervise, coach and develop front office team members
• Assist with staff scheduling and departmental rosters
• Conduct team briefings and support onboarding and training initiatives
• Foster a culture of teamwork, professionalism and accountability

• Oversee shift handovers and daily operational reporting
• Verify billing accuracy and support revenue reconciliation processes
• Ensure compliance with hotel procedures, guest security, key control and financial protocols
• Monitor front office presentation, standards and operational readiness

• A hands-on leader who enjoys being present on the floor
• Strong problem-solving and conflict-resolution abilities
• Excellent organisational skills and attention to detail
• The ability to remain calm under pressure
• A genuine passion for creating memorable guest experiences
• A professional and guest-centric approach to hospitality