Key Responsibilities

• Manage the full accounts receivable and debtors function.
• Take ownership of a large debtor's book and ensure collections targets are achieved.
• Follow up on outstanding accounts and overdue payments through professional and effective communication.
• Resolve customer account queries and disputes efficiently to facilitate prompt payment.
• Perform debtor reconciliations and ensure accurate allocation of payments.
• Monitor customer credit limits and payment trends.
• Prepare age analysis reports and provide regular feedback to management.
• Escalate problematic accounts and recommend appropriate collection strategies.
• Work closely with operations, sales, and customer service teams to resolve billing and account-related issues.
• Ensure compliance with company credit policies and procedures.
• Maintain accurate customer records and documentation.
• Assist with month-end reporting and audit requirements.

Minimum Requirements

• Minimum 8 years' experience in Accounts Receivable, Debtors Control, and Collections.
• Proven experience within the Freight Forwarding, Logistics, Clearing & Forwarding, or Supply Chain industry is essential.
• Strong understanding of debtor management, credit control, and collections processes.
• Demonstrated ability to manage high-value and high-volume debtor accounts.
• Excellent reconciliation skills.
• Advanced Microsoft Excel skills.
• Experience working on ERP or accounting systems.
• Relevant finance or accounting qualification will be advantageous.

Key Competencies

• Exceptional client service and relationship management skills.
• Strong negotiation and collections abilities.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving and conflict-resolution skills.
• Results-driven with a proactive approach to debt recovery.
• Professional, confident, and assertive when dealing with customers.