Responsibilities

• Conduct pre-disbursement KYC visits to validate customer and business information. 
• Ensure documentation completeness and seamless handover for disbursement. 
• Serve as the primary point of contact for client engagement post-disbursement. 
• Drive repayment follow-up, arrears management, and collections discipline. 
• Prevent churn by maintaining active customer engagement and early risk detection. 
• Drive renewals, top-ups, and cross-sell opportunities across Avenews’ products. 
• Track utilization, repayment trends, and customer behavior to inform interventions. 
• Generate accurate reports on portfolio status, risks, and customer satisfaction.

Requirements

• Bachelor’s degree in Finance, Business, Agribusiness, or related field. 
• Minimum 2 years’ experience in account management, credit operations, or SME financing. 
• Strong understanding of credit processes and CBK regulatory expectations. 
• Proven track record in relationship management and collections. 
• Excellent communication, negotiation, and analytical skills